Customer care
Site Regulations
Store Rules
- Please read these rules carefully and completely, as they are a mandatory condition for entering into an agreement between the parties.
- The store is intended for online purchases by Israeli users and is open to individuals over 18 years of age who have an Israeli email address, a residential address in Israel, and a valid Israeli credit card.
Payment Options You can pay for your order using the following methods:
Bank Transfer (Payment by Invoice): After confirming your order, a manager will send you payment details or an invoice. You can pay through your online banking app or at a branch. Items will be shipped only after funds have been received in our bank account. Items priced over 6,000 shekels can only be paid by bank transfer.
E-wallets and payment systems (Direct Pay): Fast and secure payment directly through electronic services (BIT). After placing your order, you will receive a direct link for the transfer. Cash or credit card for in-store pickup: You can pay for and pick up your order at our office. Important information for customers Item reservation: When paying by bank transfer, the item is reserved for you for 3 business days. Please send the payment receipt to your manager to expedite order processing.
Refunds: In the event of an order cancellation or return, funds are returned to the same bank account or e-wallet from which the payment was made.
- By viewing and/or purchasing products and/or services offered in the store, you agree to accept and act in accordance with the terms of these rules. Therefore, if you do not agree to the terms of these rules, please do not use the store.
- Prices include VAT unless otherwise expressly stated.
Regular Purchase
A limited number of items are offered at a pre-set price as part of a regular sale. The sales process will be carried out under the following conditions:
- The store will display a product listing, including all details of the product or service offered and a pre-determined price. The sale will continue while stocks last.
- After adding the ordered items to the cart, the buyer proceeds to the "Cart" page to "Purchase Confirmation" and fills in their details, after which the online purchase process will be completed.
- The sale will be completed after the transaction is confirmed by phone within 24 hours (one business day) of placing the order. The buyer will be contacted by phone to verify credit card information, check the availability of the ordered item, and confirm the complete order.
Product Exchange
- Product exchanges with a receipt are only possible within 14 days. Refunds will be processed within 14 business days, as required by law, if the purchase amount exceeds ₪3,000. Refunds will be processed according to the payment method used by the customer. When canceling a transaction, a cancellation fee of 5% or 100 shekels, whichever is lower, will be deducted from the transaction amount.
- The loan is personal and cannot be transferred or sold.
- The item will be exchanged for the equivalent amount at the time of exchange.
Cancellation
- As a general rule, the customer may cancel a transaction in accordance with the provisions of the Consumer Protection Law No. 5741-1981 (hereinafter: the "Law").
- You may cancel the purchase of an item within 14 days from the date of receipt of the item. Cancellation may only be made by sending notice in writing and/or by fax and/or email directly to the store.
- In the event of cancellation, the buyer will be charged a cancellation fee of 5%, but not more than 100 shekels, in accordance with the provisions of the Law.
- If the product has been delivered to the buyer, the buyer is responsible for returning it to the store in person. The buyer is obligated to return the product in its packaging, intact, and free from damage and/or defects.
The buyer is obligated to pay the full shipping cost if the product has already been shipped to the buyer.
- The store reserves the right to cancel the transaction or sale in whole or in part in the following cases:
- A typographical error has been made, whether in the price or description of the product.
- In the event of force majeure, military action, terrorism, and/or any other circumstances that prevent a proper sale.
- Notification of the sale cancellation will be sent to buyers by phone and/or email to the address specified on the registration page.
- If the product is out of stock after the order has been placed, the store may cancel the sale and/or offer an alternative product of equivalent value. Notification of such cancellation will be sent in writing or by phone.